Frequently Asked Questions

Sl.Thane.Estate is Sri Lanka's premier free classifieds marketplace. We connect buyers and sellers across the country for properties, vehicles, jobs, electronics, and much more. Our platform is completely free to use for posting ads and browsing listings.

Yes! Posting ads and browsing listings on Sl.Thane.Estate is completely free. We do not charge any fees for basic listings. We may introduce premium features in the future for enhanced visibility, but the core service will always remain free.

We cover all major cities and towns across Sri Lanka including Colombo, Kandy, Galle, Jaffna, Trincomalee, Anuradhapura, Kurunegala, Ratnapura, and many more. You can post or search for ads in any district or city in the country.

Posting an ad is simple! Click the "+ Post Free Ad" button at the top of the page. Select your category (Property, Vehicle, Job, etc.), fill in the details, add photos, and submit. Your ad will be live immediately after approval.

You can upload up to 10 photos per ad. We recommend using clear, well-lit images that accurately represent your item. High-quality photos help your ad get more views and responses.

Standard ads remain active for 30 days. You will receive a reminder email 3 days before expiration, and you can renew your ad for free if it hasn't sold. Premium ads may have longer durations.

Yes, you can edit your ad at any time by logging into your account and going to "My Ads" in your dashboard. Click the edit button on any active ad to update details, photos, or pricing.

Ads may be rejected for the following reasons:

• Posting prohibited items (weapons, drugs, etc.)
• Duplicate ads for the same item
• Misleading or false information
• Inappropriate images or content
• Spam or commercial advertising not in the correct category

If you believe your ad was rejected by mistake, please contact us.

Each ad has a "Contact Seller" button that reveals the seller's phone number. You can call or message them directly. For your safety, we recommend meeting in a public place and inspecting the item before making any payment.

Sl.Thane.Estate is a classifieds platform that connects buyers and sellers directly. We do not handle payments or provide buyer protection. We strongly recommend inspecting items in person, meeting in safe public locations, and using secure payment methods. Never send money before seeing the item.

Yes, most sellers are open to negotiation. Use the contact information provided in the ad to discuss pricing directly with the seller. Be respectful and reasonable in your offers for the best results.

To maximize views on your ad:

• Use high-quality, clear photos (up to 10 allowed)
• Write a detailed and accurate description
• Set a competitive and realistic price
• Include relevant keywords in your title and description
• Renew your ad periodically to keep it at the top
• Share your ad on social media

Log into your account, go to "My Ads" in your dashboard, and click the "Mark as Sold" button on the relevant ad. This will remove the ad from active listings and help keep our marketplace current.

No, there is no need to include your phone number in the ad description. Our system automatically provides a secure "Contact Seller" button that reveals your number to interested buyers. This protects your privacy and prevents spam.

Yes, you need to create a free account to post ads. This helps us maintain quality listings and allows you to manage your ads easily. Registration takes less than a minute and only requires a valid email address and phone number.

Click on "Login" and then select "Forgot Password." Enter your registered email address, and we will send you a password reset link. Follow the instructions in the email to create a new password.

Yes, you can delete your account at any time by going to Account Settings and selecting "Delete Account." Please note that this will permanently remove all your ads and account data. This action cannot be undone.

Follow these safety guidelines:

• Always meet in a public, well-lit place (coffee shop, mall, police station parking lot)
• Bring a friend or family member with you
• Inform someone of your meeting location and time
• Inspect the item thoroughly before paying
• Never share your banking PIN or OTP with anyone
• Trust your instincts — if something feels wrong, walk away

If you suspect a scam or fraudulent activity:

• Do not send any money or personal information
• Report the ad immediately using the "Report" button on the listing
• Contact us with details of the incident
• If you have lost money, report it to the Sri Lanka Police Cyber Crime Division

Every ad has a "Report" button. Click it and select the reason for reporting (scam, prohibited item, misleading information, etc.). Our team reviews all reports within 24 hours and takes appropriate action.